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Old Second National Bank · 10 hours ago

Universal Banker - Hinsdale

Hinsdale, Illinois, United States

Full-time

Onsite

Entry Level

$17.50/hr - $22.50/hr

1+ years exp

Old Second National Bank is a well-established institution with a rich history of serving the Chicago area for over 150 years. They are looking for a Universal Banker who will engage with customers, providing exceptional service and assistance with banking needs while also participating in sales processes and maintaining account accuracy.

BankingFinanceFinancial Services

Responsibilities

Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email

Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals

Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans

Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results

Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer

Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training

Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership)

Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed

Qualification

Customer serviceSales skillsBanking knowledgeNMLS registrationMath proficiencyComputer proficiencyProfessional communicationMulti-taskingOrganizational skills

Required

High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience

Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements

Must work onsite to perform responsibilities of this position. Branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm

Demonstration of excellent customer service and professional communication

Dedication to product promotion, sales referrals, and cross selling products/services

Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications

Basic understanding of banking, check processing, credits and debits

Focus and organization during periods of high volume or interruption

Reliable: dedication & commitment to work; follow-through on all tasks

Knowledge and compliance with bank rules and regulations

Multi-task and follow-through on all responsibilities