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NEOGOV · 2 months ago

Community Resource Liaison

Suffolk, VA

Full-time

Onsite

Mid, Senior Level

$69K/yr - $85K/yr

3+ years exp

NEOGOV is a company seeking a Community Resource Liaison to support the Suffolk Public Library’s Community Engagement Department. The role involves providing support services, integrating social work practices into library services, and managing community resources to help patrons access essential services and information.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Supports library outreach efforts such as pop-up libraries, food and resource pantries, and community events to ensure equitable access to information and basic needs resources

Provides consultation and guidance to staff regarding complex patron needs and referrals

Promotes collaboration and understanding of library-based social work services across agencies and the public

Collaborates with the Community Engagement Manager on data collection, grant reporting, and evaluation of outreach and resource service impact

Connects clients and the general public to resource agencies as needs are identified

Interprets programs to other agencies and the public

Supervises, assigns and reviews daily activities of the divisions' community resource workers, ensuring adherence to established policies, procedures and standards for multiple benefit and employment programs as administered through the City Library Department, instructing and advising, as appropriate, and resolving problems as non-routine situations arise

Develops, maintains, and accommodates community agency partnerships

Develops resources with and for library staff such as resource sheets and guides, information for our website, and handouts for customers as well as facilitating the upkeep of the Community Resource Guide with program partners and service providers in the area

Reviews individual program cases and assists subordinates in difficult or complicated cases; interprets policy and advises subordinates, as necessary; reviews reports of subordinates to ensure timeliness and accuracy

Provides information and referral services, directing public education programs, researching information, and marketing related concerns and issues

Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties

Coordinates programs and services by working with agencies and organizations outside the library to develop programs of mutual interest, working with City departments, and ensuring that services are reaching the community

Ensures that subordinates receive orientation and training required for assigned positions, including training as new policies and procedures are adopted and established; provides training in policies and procedures of community resources and partnerships to agency personnel, as necessary

Appraises subordinates' performances; recommends hiring, transfer, promotion, discipline, termination, etc.; administers leave time so as to maintain adequate staff to administer programs; arranges assistance by personnel from other divisions, as necessary; conducts staff meetings

Facilitates or coordinates training in trauma-informed services to staff to help them provide improved service to all customers and better understand the resources available for customers experiencing complex vulnerabilities

Evaluates effectiveness of programs and services offered; recommends changes

Develops and maintains collaborative working partnerships between various public, private, and non-profit entities, including facilitating interagency community events and training workshops

Prepares reports of division services and accomplishments as required

Makes presentations before community and civic groups on topics such as employment training, department programs and services, etc. Represents the division and agency on various committees, work groups, and organizations, attending meetings and participating in activities of such groups as appropriate. Receives and responds to inquiries from staff members and members of the community, providing information regarding Community Resource programs, policies, and procedures

Serves as a centralized grants administrator for assigned area including monitoring implementation of grants, maintaining central grant files and researching and distributing information

Develops and maintains databases for the preparation and maintenance of operations according to departmental needs and requirements

Controls and monitors expenditures of programs; determines need for new programs; determines staffing needs; develops performance standards; develops policies and specifications for new programs including developing local policies and procedures

Reviews and recommends software programs to improve the efficiency of the day-to-day operations

Examines statistical data to make workflow improvements or schedule changes

Acts as a mentor to staff by assisting with their professional development and morale, and providing assistance as needed

Performs other related duties as required

Qualification

Master of Social WorkSupervisory experienceHuman Services experienceCommunity resource managementData collectionGrant reportingPublic assistance knowledgeTraining skillsCommunication skillsCollaboration skillsProblem-solving skillsInterpersonal skills

Required

Minimum of a Master of Social Work with 3 years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20of the Administrative Code of Virginia)

Considerable experience (typically 6-9 years) in assigned program area/human services programs and completion of required training programs

Supervisory experience or work experience in a leadership role

Requires a valid driver's license

Preferred

Possession of a Licensed Master's in Social Worker degree is desirable with 3 to 5 years of experience interviewing, counseling, and assisting clients