Berkheimer ยท 14 hours ago
Inbound Customer Service Representative
Bangor, PA
Full-time
Hybrid
New Grad, Entry Level
$15.20/hr - $15.20/hr
0+ years expBerkheimer Tax Innovations is now hiring Inbound Customer Service Representatives in Bangor, PA. In this role, you will be responsible for answering inbound phone calls and providing solutions to taxpayers while maintaining positive communication and meeting production goals.
FinanceFinancial ServicesOffice Administration
No H1B
Responsibilities
Answer incoming phone calls in a busy call-center environment
NO COLD CALLING!
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals
Qualification
Required
High School Diploma or equivalent
Minimum 1-3 months related experience and/or training
Excellent attitude
Computer and keyboarding skills
Willingness to learn a wealth of Pennsylvania tax information
Preferred
Prior clerical experience and/or customer service experience is helpful, but not required
Benefits
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Casual business work environment
Company
Berkheimer
Berkheimer is an administration company that offers tax services for businesses and organizations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase