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Chico's FAS, Inc. · 6 hours ago

Sales Lead - Soma

Hilton Head Island, SC

Part-time

Onsite

Entry, Mid Level

1+ years exp

Chico's FAS, Inc. is a customer-obsessed, innovative retail company with a strong culture. The Sales Lead is responsible for promoting a customer-focused sales culture, ensuring operational excellence, and developing a high-performing team to achieve sales goals.

Retail

Responsibilities

Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards

Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards

Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management

Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals

Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store

Trains, coaches and assists with locate fulfillment and selling

Motivates and inspires store team, promoting a shared vision while modeling core values

Promotes an inclusive, collaborative approach to problem solving

Communicates with store teams and Store Management to effectively lead positive change

Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set

Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience

Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires

Builds and maintains a solid customer following through clienteling and wardrobing

Ensures prompt resolution of customer concerns

Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations

Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up

Supports, implements, and provides follow-up for all training programs, seminars, etc

Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations

Drives associate and team engagement by recognizing and rewarding employees for outstanding performance

Ensures that Store Team adheres to all employment practices and policies

Other duties as assigned

Qualification

Retail management experienceCustomer service skillsCommunication skillsOrganizational skillsAdaptability to technology

Required

High school diploma or equivalent

Must be 18 years of age or older

Excellent communication, verbal and written skills

Excellent customer service skills

Able to learn or adapt to technology provided by the company

Knowledge of administrative aspects of store operations

Strong organizational skills and ability to multi-task in a fast-paced environment

Able to communicate with customers

Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives

Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Constant Walking/Standing- 67-100% of 8-hour shift

Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

Frequent Climbing- 34%-66% of 8-hour shift

Preferred

1+ year retail or sales management experience preferred

Company

Chico's FAS, Inc.

Glassdoor3.5

Our passion for fashion and desire to inspire confidence and joy have been guiding the creation of our women’s clothing, intimates, and accessories for more than 40 years.

Founded in 1983

Fort Myers, FL, US

10001+ employees