TD · 17 hours ago
Contact Center Representative Feb 9th - Greenville, SC
United States
Full-time
Remote
Entry Level
$22/hr - $31/hr
1+ years expTD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America. As a Contact Center Representative, you will engage with customers to provide professional service and resolve their banking issues efficiently, ensuring a positive experience at all times.
BankingFinanceFinancial ServicesWealth Management
No H1B
Responsibilities
Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services
Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong focus on effective problem-solving
Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary
Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary
Arrives on time and ready to receive / make customer calls as scheduled throughout the shift
Engages customers / partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
Participates in performance and development activities, including cross-training within own team
Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
Contributes to a fair, positive, and equitable environment that supports a diverse workforce
Acts as a brand champion for your business area / function and the bank, both internally and/or externally
Qualification
Required
High School Diploma or GED
Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
Strong relationship management skills, capable of explaining complex banking concepts
Positive and energetic demeanor with excellent listening, reading, and communication skills
Able to communicate financial information in a way that is clear and accessible to a wide range of customers
Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
Ability to adhere to a flexible work schedule which may include weekends and holiday hours
Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
You must be work authorized in the United States without the need for employer sponsorship
Preferred
Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
Experience handling confidential information preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
2025-12-29
2025-12-17
Company data provided by crunchbase