Primary Services · 3 hours ago
Billing Associate
Houston, TX
Contract
Onsite
Entry Level
$20/hr - $25/hr
2+ years expPrimary Services is a dynamic company offering a collaborative culture and opportunities for professional growth. They are seeking a Billing Associate to manage customer inquiries, process billing adjustments, and maintain accurate records while ensuring compliance with company policies.
Human ResourcesStaffing Agency
Responsibilities
Review and analyze billing exceptions and make corrections in customer billing systems
Initiate and process service orders
Investigate tamper codes and resolve related issues
Address customer inquiries including bill adjustments, sales tax exemptions, rate changes, and follow-up items
Communicate findings and resolutions to internal and external stakeholders
Maintain accurate records, documentation, and filing
Support team activities, including coordinating tasks and providing guidance when needed
Qualification
Required
Associate's degree preferred or equivalent experience
Minimum of 2 years of customer service experience, preferably in call centers, billing, utilities, or legal/admin environments
Experience with billing systems such as SAP, Oracle, Banner CIS, or CRM platforms
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Strong problem-solving skills and ability to resolve escalations efficiently
Experience working in fast-paced, high-volume environments
Familiarity with administrative processes, data entry, and documentation requirements
Preferred
Utility industry experience is a plus
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase