Sales Support Coordinator jobs in United States
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Coates Group ยท 5 hours ago

Sales Support Coordinator

positionChicago, IL
timeFull-time
remoteOnsite
seniorityEntry Level
money$51K/yr - $65K/yr
date2+ years exp

Coates Group is a global technology company focused on creating engaging customer experiences. The Sales Support Coordinator role involves providing specialized support to stakeholders throughout an order's lifecycle, ensuring outstanding customer service and maintaining effective communications.

ComputerSoftware
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Growth Opportunities

Responsibilities

High valued projects to drive revenue and growth
Cross collaborative communications (Internal/external Stakeholders)
Executes high risk items
Tracks, communicates and solutions for process gaps
Deescalates customers and situations to maintain a positive customer experience
Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy
Cross collaborative communications/partnership (Internal/external Stakeholders)
Project/Order documentation management
Ensuring proper order maintenance to create seamless invoicing flow

Qualification

SalesForceCustomer serviceMicrosoft OfficeCritical thinkingDeescalation skillsCustomer relationship managementSolution based mindsetWritten communicationVerbal communicationCollaboration

Required

High school diploma or equivalent; Bachelor's degree is a plus
2 years of Customer service background
Experience in SalesForce (i.e. Able to build reports, cases and flows)
Proficient in Microsoft Office, particularly Excel
Strong written and verbal communications skills
Understanding situational impact
Ability to deescalate customers
High level critical thinking abilities
Effective collaboration with internal and external stakeholders
Ability to build and maintain positive customer relationships
Solution based mindset

Benefits

Annual market competitive bonus program
Thrive Program
Flexible work options
Dedicated time to prioritize our health and wellbeing
Global Wellness paid day off
Give Back Day

Company

Coates Group

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We're a QSR experience ecosystems partner.
dateFounded in 2003
location
Alexandria, New South Wales, AUS
people-size201-500 employees
web-link
https://www.coatesgroup.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Leo Coates
Chief Executive Officer and Owner
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Anthony Mizzi
Chief Supply Officer
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Company data provided by crunchbase