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Acorn Stairlifts, Inc. · 3 hours ago

Annual Service Agreement Inbound Agent

Orlando, FL, US

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

Acorn Stairlifts, Inc. is seeking an Annual Service Agreement Inbound Agent to join their growing team. This role is responsible for directing inbound calls to the appropriate agents and managing client inquiries related to annual service agreements.

AutomotiveManufacturingMobile

Responsibilities

Responsible for answering all inbound calls from clients inquiring about Acorns Annual Service Agreement and directing the call to the assigned Agent

Escalates customer complaints

Document client contact and outcome in client database

Routinely checks the department’s general voicemail box and forwards messages to the assigned agent

Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Qualification

Microsoft OfficeVerbal communicationWritten communicationAnalytical thinkingCustomer serviceTelephone etiquetteTeamworkAdaptability

Required

Must be comfortable using applications Microsoft Office, Windows PC; Must be able to navigate and research on the Internet

Ability to effectively present information and respond to questions from clients, customers, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Telephone etiquette, maintain a positive, empathetic and professional attitude towards customers at all times

Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Excellent verbal and written communication skills

Works with the team; contributes to positive team environment

Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change

Works with integrity and ethically; supports organization's culture, goals, and values

Adheres to work schedule

Ability to apply analytical thinking

High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience

Must occasionally lift and/or move up to 10 pounds

Regularly required to sit, speak, and listen; occasionally required to stand