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Grand Fitness · 4 hours ago

Front Desk

Goleta, CA

Part-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating over 92 locations. As a Front Desk Sales Associate, you will provide exceptional customer service to members and guests, ensuring a welcoming and supportive environment while performing various membership-related functions.

Health Wellness & Fitness

Responsibilities

Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in

Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies

Resolve member concerns and escalate to a Manager as needed

Answer phones in a friendly manner and assist callers with their inquiries

Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships

Perform prospective member calls and tours; assessing their membership needs

Execute retail transactions with accuracy and drive sales goals

Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area

Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule

Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns

Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Qualification

Customer service experienceCPR/AED CertificationBasic computer proficiencyLift 50 poundsStand/walk long periodsCommunication skills

Required

Must be 18 years of age

Willing to become CPR/AED Certified (Training provided by Planet Fitness)

Basic computer proficiency

Ability to lift up to 50 pounds

Ability to walk and stand for prolonged periods of time

Ability to continuously talk in person or on the phone during shift

Will occasionally encounter cleaning chemicals during shift

Preferred

6-12 months of experience in a customer service environment

Benefits

On-Demand Pay

Medical, Dental and Vision insurance (full time employees only)

Employee perks and discount program

Free Black Card Membership

401(K) Plan Savings plan

Company

Grand Fitness

Grand Fitness Partners is a franchise division of Planet Fitness, founded in 2010 by David Bidwell and Scott Linsky, and is is one of the fastest growing franchisees in the Planet Fitness system.

Founded in 2010

Toms River, New Jersey, US

1001-5000 employees