Apply on Employer Site

Arrive Logistics · 11 hours ago

Service Desk Technician

Columbus, Ohio Metropolitan Area

Full-time

Onsite

Entry Level

3+ years exp

Arrive Logistics is a leading transportation and technology company in North America. The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers, providing technical support and troubleshooting for various IT-related issues.

Freight ServiceLogisticsShipping BrokerSupply Chain ManagementTransportation

Hiring Manager

Molly Singleton

Responsibilities

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets

Collects additional details and provides basic troubleshooting steps per documentation

Display ability to troubleshoot known issues with minimal guidance

Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction

Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members

Handles administrative IT projects not requiring knowledge of infrastructure. Assists senior team members with projects and tickets as assigned

Take an analytical approach to troubleshooting hardware, software, and network issue

Manages imaging and configuring computers with training

Ability to work with a degree of independence within provided guidelines and documentation process

Research issues and eliminate irrelevance, with guidance from senior team members

Provide continuous communication to the team of problems and issues to ensure the quality user experience

Other assigned duties as needed, to include assistance in the case of high priority incidents