NMSurf ยท 6 hours ago
Tier 1 Technical Support Representative
Santa Fe, NM
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expNMSurf is seeking a Tier 1 Technical Support Representative to provide basic Internet troubleshooting for Wireless/Fiber Internet and VOIP services. The role involves assisting customers over the phone and in person, handling customer service inquiries, and supporting sales for incoming internet inquiries.
InternetISPWireless
Responsibilities
Level 1 Technical Support which includes basic Internet trouble shooting for Wireless / Fiber Internet and VOIP services over the phone, via email, and in person
Help with configuring routers for customers over the phone and in person
Customer Service on the phone and in person
Sales for incoming internet inquiries with the ability to make commission on all sales
Occasionally help with billing with payments and questions about the bill
Various other tasks as assigned
Qualification
Required
At least 1 year of technical support experience
Basic computer operating skills
Customer service skills
Communication skills
Ability to work as a team player
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Company
NMSurf
NMSURF started as CNSP Inc. in 1997.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase