Renaissance Montgomery Hotel & Spa at the Convention Center ยท 9 hours ago
Front Desk Clerk - Part Time
Montgomery, AL
Part-time
Onsite
New Grad, Entry LevelRenaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Desk Clerk to join their hospitality team. The role primarily involves ensuring seamless guest arrival and departure procedures while addressing guest concerns and enhancing satisfaction.
Hospitality
Responsibilities
The Front Desk Clerk is crucial in addressing guest concerns promptly and professionally, striving to find effective solutions that enhance guest satisfaction
Empathizing with guests and responding swiftly is essential in creating a positive and memorable experience for everyone
Skillfully assigns rooms based on location, rate, room selling strategies, guaranteed room types, Marriott Rewards Membership, or group status, ensuring an optimal guest experience
Maintains up-to-date knowledge of groups or events in-house and current local activities, ensuring guests are well-informed
Handles future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail
Maintains and completes Front Desk reports thoroughly, ensuring accurate and timely documentation
Qualification
Required
Ensure seamless guest arrival and departure procedures while upholding high standards of hospitality
Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms
Assign rooms based on location, rate, guaranteed room types, Marriott Rewards Membership, and group status
Address guest concerns promptly and professionally, striving to find effective solutions that enhance guest satisfaction
Empathize with guests and respond swiftly to create a positive and memorable experience
Skillfully assign rooms based on location, rate, room selling strategies, guaranteed room types, Marriott Rewards Membership, or group status
Maintain up-to-date knowledge of groups or events in-house and current local activities
Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail
Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation
Preferred
Prior experience in a similar position is preferred, but we are willing to train the right candidate
Benefits
Competitive wage that reflects your skills and dedication.
Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings.
Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.
A host of additional perks make working with us rewarding!
Company
Renaissance Montgomery Hotel & Spa at the Convention Center
The Renaissance Montgomery Hotel & Spa at the Convention Center is one of the premier hotels in the area.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase