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Chase · 5 hours ago

Branch Operations Lead - Youngstown - Brimfield, OH

275 Tallmadge Rd, Kent, OH, 44240, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Branch Operations Lead, you will ensure that clients' financial transactions are handled with precision while adhering to policies and procedures, and you will play a key role in enhancing clients' banking experiences.

BankingFinancial Services

Responsibilities

Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community

Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships

Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit

Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures

Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience

Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night

Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely

Qualification

Retail banking experienceOperational proficiencyLeadership skillsClient engagementDetail-orientedHigh school degreeTeam collaborationCommunication skills

Required

You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently

You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively

You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment

You have a strong passion for educating the branch team and partners, helping them stay connected and informed

You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed

You have 1+ years of retail banking experience

You have a high school degree, GED, or foreign equivalent

You have the ability to work branch hours including weekends and evenings