Amplitude · 13 hours ago
Senior Customer Success Architect - West
Seattle, WA
Full-time
Hybrid
Senior Level
$148K/yr - $222K/yr
5+ years expAmplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. They are seeking a Senior Customer Success Architect to provide guidance on data management and consultative support, ensuring clean product analytics data for their customers.
AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware
Responsibilities
Serve as a trusted technical advisor for our customers
Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers
Potential travel is once per quarter
Qualification
Required
The Candidate MUST Be Located In The West Region (PST Or MST) As This Position Will Be Aligned With Our West Accounts
At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers
Preferred
Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners
Benefits
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including : 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)
Company
Amplitude
Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses.
501-1000 employees
H1B Sponsorship
Amplitude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (22)
2023 (19)
2022 (16)
2021 (23)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$311.48MKey Investors
Sequoia CapitalGICIVP
2021-09-28IPO
2021-08-01Secondary Market· $4.6M
2021-06-09Series F· $150M
Leadership Team
Spenser Skates
CEO, Co-Founder
Curtis Liu
Co-founder, CTO
Recent News
Business Insider
2025-12-05
New Enterprise Associates
2025-12-02
Company data provided by crunchbase