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NewtekOne (NASDAQ: NEWT) · 1 month ago

Digital Operations Specialist

United States

Full-time

Remote

Entry Level

$55K/yr - $67K/yr

1+ years exp

NewtekOne, a financial holding company, is seeking a Digital Operations Specialist to enhance its online and mobile digital operations. The role involves ensuring efficiency and customer satisfaction for banking products while maintaining compliance with bank policies and regulations.

Financial Services

Responsibilities

Maintain a strong understanding of bank policies and procedures, digital banking products and services, and regulatory compliance requirements

Promote customer centricity through digital channels to ensure a high-quality user experience

Maintain operating functionality for online banking platforms and ancillary services

Process workflows to onboard new consumer and business customers into online banking services

Provide ongoing maintenance and support for digital banking solutions such as online Deposit Account Opening, ACH Origination, Online Wires, Mobile and Remote Deposit Capture, Positive Pay, Lockbox, and Receivables software

Drive digital banking issue resolution, assist with troubleshooting, monitor for trends, and escalate high priority cases when necessary to ensure smooth operations and user experience

Conduct thorough analysis of digital transactions for fraud detection and prevention

Support execution of strategic projects and digital product implementations, releases, and testing

Collaborate with cross-functional teams to enhance digital products, services and to find client solutions

Uphold the Bank's service culture to all external and internal clients

Strictly follow corporate policies and procedures. Comply with federal regulations and laws including the Bank Secrecy Act

Complete annual compliance courses and other training as assigned

Perform additional duties and responsibilities as instructed

Qualification

Digital banking platformsBank operations knowledgeProblem-solving skillsCustomer support experienceCommunication skillsTech-savvyDetail-orientedAdaptability

Required

Strong understanding of digital banking platforms and technologies

Advanced knowledge of Bank operations, products and services, and security measures

Familiarity with related federal laws and regulations, and other Bank operational policies and procedures

Excellent communication and complex problem-solving skills

Detail-oriented with the ability to analyze and resolve issues efficiently

Ability to prioritize work and responses to Bank personnel and clients

Ability to thrive in a fast-paced, evolving environment with a focus on continuous improvement

Tech-savvy and adaptable to changes in the digital landscape

Willingness to assist in cross-functional projects and initiatives

1+ years in digital operations, technology operations, banking operations or similar role required

Preferred

2+ years in consumer and business customer support role preferred

College degree from a two-year program with a concentration in business or technology preferred, or the equivalent combination of education and experience