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Advantage Healthcare Systems · 2 weeks ago

Senior Account Manager - San Bernardino/Riverside Region

San Bernardino, CA

Full-time

Hybrid

Senior Level

$115K/yr - $140K/yr

5+ years exp

Advantage Healthcare Services is redefining pharmacy services for individuals with serious behavioral health conditions. The Senior Account Manager will be responsible for achieving sales targets and fostering relationships with healthcare providers while promoting specialty medications and services within the assigned territory.

Health CareRehabilitationTherapeutics

Responsibilities

Achieve sales territory targets for specialty medications, therapies, and services

Continuously grow new prescriptions for targeted medications

Gain new practices & prescribers utilizing AHCS and grow business within existing practices and prescribers

Develop and execute territory sales plans tailored to AHCS products and services

Conduct sales calls in the field 4-5 days a week, visiting key accounts on a frequent basis

Effectively partner with pharmaceutical manufacture representatives within assigned territory to drive prescriptions to AHCS

Identify new business opportunities within the territory, including potential clients, clinics, and hospital systems

Represent the company at events, programs, and conferences

Analyze competitor activities and adapt strategies accordingly

Build and maintain strong relationships with physicians, nurse practitioners, pharmacists, and other healthcare providers

Identify key prescribers, healthcare providers, and institutions within the territory

Understand the parent organization, network relationships, all associated call points, and prescribing patterns & protocols for practices and prescribers throughout the territory

Act as the primary point of contact for all territory-based healthcare providers regarding specialty pharmacy solutions

Conduct regular follow-ups to ensure customer satisfaction and address any concerns

Manage a complex territory, requiring strategic planning and prioritization

Effectively utilize CRM daily for sales activity, notes, opportunity tracking, pipeline and other reporting

Conduct business reviews and pipeline forecasting with management

Develop an efficient call schedule to ensure maximum territory coverage

Plan and conduct in-person or virtual sales visits and presentations

Monitor and optimize territory performance, including tracking sales activity and outcomes

Possess in-depth knowledge and communicate effectively about behavioral health pharmacy services and specifically AHCS products & services

Know applicable behavioral pharmacy medications, therapies, and their benefits with the ability to conduct high-level conversations with medical providers about medication usage, side effects, and proper handling

Stay up to date with advancements in specialty pharmaceuticals and industry trends

Collaborate with pharmacy operations, reimbursement teams, and clinical staff to provide seamless customer support

Liaise with the marketing department to create educational materials and promotional strategies

Work closely with managed care and payer teams to address insurance challenges for specialty products

Conduct business at all times in a professional and ethical manner as a representative of the company

Adhere to all regulatory and company guidelines, including HIPAA compliance for patient confidentiality

Document activities, interactions, and outcomes in CRM systems or sales tools

Prepare regular sales reports and territory updates for management

Provide healthcare providers with resources to improve patient outcomes

Appropriately collaborate with specialty pharmacy staff to ensure timely delivery and proper handling of medications

Appropriately assist the pharmacy to resolve patient access issues, such as prior authorizations or insurance denials

Qualification

Sales performanceBehavioral health expertiseCRM proficiencyTerritory managementCustomer relationship managementCollaboration skillsCommunication skills