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Revision Skincare® · 4 hours ago

Chief Customer Officer

Irving, TX, US

Full-time

Onsite

Director/Executive

10+ years exp

Revision Skincare® is a leading innovator in professional-grade skincare solutions, headquartered in Irving, TX. The Chief Customer Officer (CCO) is responsible for overseeing the customer experience and developing strategies that enhance customer satisfaction and loyalty while collaborating with various teams to ensure alignment with the company’s vision.

BeautyBiotechnologyCosmeticsHealth CareManufacturing

Responsibilities

Develop and execute a comprehensive customer experience strategy that aligns with the company’s overall business objectives

Lead and inspire customer-facing teams to deliver outstanding service and build strong, lasting relationships with customers

Analyze customer data and feedback to identify trends, pain points, and opportunities for enhancing the customer journey

Collaborate with product, marketing, sales, and operations teams to ensure a seamless and consistent customer experience across all channels

Establish key performance indicators (KPIs) to measure customer satisfaction, retention, and engagement, and report these metrics to the executive leadership team

Drive initiatives that promote customer advocacy and loyalty, including loyalty programs, customer education, and community engagement

Manage customer escalations and work to resolve complex issues promptly and effectively

Stay informed about industry trends and emerging technologies to continuously innovate and improve customer experience strategies

Qualification

Customer experience strategyData analytics toolsLeadership skillsCustomer experience managementCommunication skillsInfluencing stakeholdersCustomer advocacyProblem-solving abilitiesInterpersonal skillsCross-functional team management