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1-800 Contacts · 2 hours ago

Customer Success Advocate

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

2+ years exp

1-800 Contacts is dedicated to simplifying the process of obtaining contact lenses. They are seeking a Customer Success Advocate to handle inbound sales and service calls, providing exceptional customer service and problem-solving support.

Consumer GoodsE-CommerceEyewearRetail

Responsibilities

Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience

Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call

Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment

Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations

Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience

Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence

Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction

Qualification

Customer service experienceInbound sales experienceContact Center experienceComputer literacyTyping speed 40 wpmFriendly personalityProblem-solving skillsPositive mentalityGoal-oriented