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Machinify · 3 hours ago

Government Programs Manager

Plantation, FL

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $145K/yr

8+ years exp

Machinify is a leading healthcare intelligence company focused on delivering value and efficiency to health plans. The Government Programs Manager is responsible for the overall management and service delivery of assigned customers and projects, ensuring customer satisfaction and financial results while managing the project life cycle.

AnalyticsArtificial Intelligence (AI)Business IntelligenceMachine LearningPredictive AnalyticsSaaS

Responsibilities

Build relational network within assigned accounts

Leads cross functional implementation teams

Leads cross functional operational teams

May mentor and train other Government Programs staff

Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint

Shared responsibility for account financial growth targets

Conducts feasibility analysis as part of the sales and contracting process

Builds forecasting and growth plans for assigned accounts

Develops implementation strategy, plan and resource requirements for new accounts or projects

Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live

Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer

Responsible for delivery of results according to scope of existing contract

Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services

Understands customer needs and appropriately manages customer expectations

Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks

Review and input to reporting and analytics for assigned accounts

Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports

Handles escalated problem solving and issue resolution

Has accountability for resolution of complex or escalated billing issues

Monitor overall account health and client satisfaction

Direct and supervise work of small direct and expanded cross-functional account support team

Sets clear expectations aligned with company and account strategy

Provides coaching, feedback and holds accountability for results and behaviors

Serves as positive role model and leads by example in alignment with company mission, vision, and values

Participate in developing a program management process based on project and client services best business practices and procedures

Develop and ensure quality delivery of Client Training curriculums

Develop, adopt and maintain Issue Escalation procedures

Participates in vendor selection and management

Other duties as assigned

Qualification

Healthcare managementProject managementCross-functional team leadershipAnalytical skillsClient relationship managementCoachingCommunication skillsProblem-solvingMentoringInterpersonal skillsAttention to detailTeam collaboration

Required

Bachelor's degree in business, finance, management, or related field

Minimum 8 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients

Minimum 5 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more

Minimum of 5 years of experience leading and directing large cross functional project teams

Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities

Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity

Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings

Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting

Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success

Ability to build strong relationships both internal and external to the organization

Exercises excellent judgment and possesses a keen attention to detail

Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction

Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities

Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives

Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment

Able to solve complex problems, and resolve disagreements with informed, rational debate

Acts with confidence and achieves results

Builds credibility and trust

Mind-set of continuous improvement and adapts quickly to change

Strong computer application skills (Microsoft office suite, and others)

Experience in managing projects and programs with cross matrix teams

Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure

Strong process, project and program management skills

Strong management skills in coaching, mentoring and training

Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions

Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists

Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures

Preferred

Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions is preferred