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HENSEL PHELPS · 5 hours ago

IT Operations Engineer I

Loveland, CO

Full-time

Onsite

Entry Level

$74K/yr - $82K/yr

2+ years exp

Hensel Phelps is a leading employee-owned general contractor specializing in construction and facility services. The IT Operations Engineer I role focuses on supporting the stable operation of the network and end-user devices, including troubleshooting and optimizing network hardware and software.

Construction

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Collaborate with IT staff to create optimal network design topologies and configurations

Assist in the development and implementation of policies for end-user devices such as desktops, laptops, and mobile

Respond to emergency network outages in accordance with business continuity and disaster recovery plans

Prepare and ensure accuracy of documentation, procedures, manuals, and checklists for network installations, including data, voice, and video systems

Support the development and implementation of networking projects and new technology initiatives

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts

Evaluate and recommend for purchase networking hardware and software products

Maintain up-to-date knowledge of networking contracts and supervise contract-based installations

Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products

Assist the Tier 1 Service Desk in working with end users in the escalation of IT issues in the IT ticketing system

Maintain servers, security solutions, and all network and hardware equipment

Monitor and test network performance and provide network performance statistics and reports

Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems

Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users

Recommend and implement corrective hardware and/or software solutions, including off-site repair

Maintain proper end-user configuration, IT hardware inventory, licensing, and PC/end-user onboarding and offboarding of all IT equipment, including PC setup, troubleshooting, and security controls

Qualification

Network systems knowledgeMicrosoft Active DirectoryWindows Server OSNetwork troubleshootingITIL certificationOffice 365VMwareCisco technologiesData security knowledgeAnalytical abilitiesCustomer service orientationCommunication skillsInterpersonal skills

Required

College diploma or university degree in the field of computer science or a related degree in IT, and/or 2+ years equivalent work experience

Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on

Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware

Some knowledge of network management and analysis tools, and Cisco technologies like AMP, Umbrella, NAM, and AnyConnect

Experience working in a switched and routed environment

Hardware, software, and network connection troubleshooting experience

Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures

Knowledge of data privacy practices and data security

Good working knowledge of Microsoft software, including SharePoint, Azure, Exchange, Intune, Teams

Strong written and oral communication skills

Good interpersonal skills

Ability to conduct research into networking issues and products as required

Ability to present ideas in user-friendly language

Self-motivated and directed

Keen attention to detail

Analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

Preferred

Certifications in ITIL preferred

Construction industry software knowledge in products such as Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, and Onscreen Takeoff is a plus

Telephony knowledge of Poly, Crestron, and AMX room AV systems is a plus

Benefits

Company-paid medical insurance

Life insurance

Accidental death & dismemberment

Long-term disability

401(K) retirement plan

Health savings account (HSA) •(HSA not available in Hawaii)•

Employee assistance program (EAP)

Employee-paid enrollment in vision and dental insurance

Paid time off beginning upon hire

Annual bonus plan, subject to company and employee performance

Company cell phone or cell phone allowance

Vehicle or vehicle allowance

Cost-of-living adjustment (COLA)

Company

HENSEL PHELPS

Glassdoor3.9

Hensel Phelps Construction is a general contractor with a range of projects including construction and renovation.

Founded in 1937

Greeley, Colorado, USA

5001-10000 employees

http://www.henselphelps.com/

H1B Sponsorship

HENSEL PHELPS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (7)

2023 (7)

2022 (7)

2021 (3)

2020 (3)