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Allied Universal · 10 hours ago

Security Account Manager Retail

Kirkland, WA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $80K/yr

2+ years exp

Allied Universal is North America’s leading security and facility services company, seeking a Retail Account Manager to oversee day-to-day operations of assigned accounts. The role involves managing security personnel, ensuring high-quality security services, and maintaining client relationships to meet operational goals.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Supervise the day to day security operations of an assigned client site

Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

Ensure the client site is provided with high quality security services to protect people and property

Build, improve and maintain effective relationships with both client and employees

Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Ensure all required reporting and contract compliance requirements are met

Assure regular communication of issues or program with Client

Handle any escalated security issues or emergency situations appropriately

Other management responsibilities as determined by Client or District Manager

Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

Meet all contractual scheduled hours with a minimum of unbilled overtime

Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Qualification

Contract SecurityBusiness ManagementStaff ManagementCustomer Relationship DevelopmentPayroll ExperienceScheduling ExperienceMotivating OthersInterpersonal SkillsProblem SolvingConflict ManagementTime Management

Required

Four year degree in Criminal Justice, Business Administration or related field

Previous Contract Security, facilities management, military or law enforcement experience

At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)

Ability to develop and grow customer relationships

Experience in hiring, developing, motivating and retaining quality staff

Outstanding interpersonal and communications skills required

Ability to work in a team-oriented management environment with the ability to work independently

Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results