Strongpoint Partners · 5 hours ago
Help Desk Specialist
Chicago, IL
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expStrongpoint Partners is a tech-enabled retirement services platform serving small- to mid-sized businesses. They are seeking two highly motivated Help Desk Technicians to provide frontline technical support to end users and ensure the reliable operation of hardware, software, and network systems.
Financial ServicesHuman ResourcesProfessional ServicesRetirement
Responsibilities
Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution of issues
Troubleshoot and support Microsoft Office 365 applications and services
Build, configure, and deploy laptops managed through Microsoft Intune
Diagnose and resolve local network and VPN connectivity issues
Provision and manage user accounts in Office 365, including permissions and security settings
Ensure endpoint security tools and controls are active, compliant, and functioning properly
Maintain accurate hardware and software asset records within the ITSM system
Escalate high-priority or complex incidents to management or higher-level support as needed
Deliver exceptional customer service and communicate clearly with both technical and non-technical users
Other duties as assigned
Qualification
Required
3-5+ years of proven experience in a Help Desk or IT Support role
Strong working knowledge of Office 365 administration and troubleshooting
Experience with Microsoft Intune or similar device management tools
Solid understanding of networking fundamentals, including VPN technologies
Familiarity with ITSM tools and asset management best practices
Ability to prioritize tasks and perform effectively in a fast-paced environment
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Preferred
Bachelor's degree in a related field
CompTIA A+, Network+, and/or Microsoft certifications
Experience supporting users in an enterprise IT environment
Benefits
Flexible Workplace – Hybrid and remote options available for many roles.
Unlimited PTO – Competitive paid time off, including flexible & unlimited options.
Inclusive Environment – A culture that values diversity, collaboration, and respect.
Growth Opportunities – Support for ongoing learning and career development.
Comprehensive Benefits – Health, dental, vision, life, and disability coverage.
Workplace Perks – Incentive bonus programs, flexible hours, & more.
Company
Strongpoint Partners
Strongpoint Partners provides retirement plan administration, payroll, financial, recordkeeping, HR, and fiduciary services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Hest
Chief Executive Officer
Recent News
Company data provided by crunchbase