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TRADEBE · 10 hours ago

Customer Success Manager

Merrillville, IN

Full-time

Hybrid

Senior Level

5+ years exp

TRADEBE is seeking a Customer Success Manager to join their team, responsible for building strong relationships with key customers and ensuring a seamless customer experience. The role involves onboarding customers, managing accounts, identifying opportunities, and resolving issues while fostering a customer-centric culture.

Environmental ConsultingRecyclingWaste Management

Hiring Manager

Leah Kelly

Responsibilities

Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation

Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals

Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share

Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met

Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly

Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner

Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures

Qualification

Environmental Services knowledgeCustomer success experienceRCRASAPCustomer-centric mindsetHigh work capacityImpeccable communication skillsOrganizational skills

Required

Extensive technical knowledge in the Environmental Services industry is required for consideration

Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor's degree accepted

5+ years of experience in a customer success or experience, or technical role in the industry

Knowledge of RCRA and waste profiling required

Strong organizational skills and attention to detail

Previous customer success experience, sales, or account management experience

Impeccable communication skills: verbal, written, and presentation skills

Customer-centric mindset with a win-win mentality

Knowledge of best practices in customer success and retention

High work capacity, dependable, results oriented and strong sense of urgency

Ability to travel 10-20% for customer meetings (quarterly)