Technical Support Specialist - On-Site in Huntington Beach jobs in United States
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CAL IT Group ยท 1 day ago

Technical Support Specialist - On-Site in Huntington Beach

positionHuntington Beach, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist. The role involves installing, upgrading, and troubleshooting hardware and software systems while ensuring prompt and accurate customer service to increase client satisfaction.

Information TechnologySoftware

Responsibilities

Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
Setup and train users with required applications and hardware
Resolve issues for clients remotely and in-person
Assist with regular proactive monitoring of client backup & data recovery operations
Track customer issues and resolutions with using our ticketing system
Build rapport with clients

Qualification

Microsoft 365Azure ManagementVMwareModerate Level certificationTroubleshooting skillsPositive demeanorCommunication skillsOrganizational skillsCritical thinkingTime management

Required

4-Year College Degree or equivalent experience in a similar position
Microsoft 365 / Azure Management
Excellent verbal and written communication skills
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Must demonstrate the ability to effectively work independently
Must have strong organizational, priority and time management skills with the ability to multitask
Reliable personal vehicle with the ability to drive to clients as required
Ability to participate in after hours on-call rotation

Preferred

VMware experience a plus
At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)

Benefits

Ten paid holidays per year
Paid time off
Paid Sick time
401(k) with matching
Health insurance
Dental insurance
Vision insurance
Volunteer time off
Casual work environment
Cell phone reimbursement
Professional development assistance
Referral program

Company

CAL IT Group

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CAL IT Group constantly collaborates in teams within and across departments.
dateFounded in 2016
location
Huntington Beach, California, USA
people-size11-50 employees
web-link
https://www.calitgroup.com

Funding

Current Stage
Early Stage

Leadership Team

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Kevin Nichols
Managing Partner
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Company data provided by crunchbase