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PNC · 5 hours ago

Operations Manager Senior - Asset Management - Midland

Midland - Little Rock Bldg (AR003)

Full-time

Onsite

Senior Level

5+ years exp

PNC is a leading financial services institution that prioritizes delivering the best experience for its customers. They are seeking a Senior Operations Manager to define and execute the strategy for their operations unit, manage business results, and provide coaching and development to the team. The role involves overseeing risk management, engaging with customers, and driving strategic improvement initiatives.

BankingFinanceFinancial Services

No H1B

Responsibilities

Defines the overall strategy for their business functional unit within operations

Executes operating plan

Communicates strategy to operations team

Responsible for multiple functions across one or more sites

Manages managers, supervisors and/or individual contributors

Participates in industry forums

Manages and is responsible for achieving desired business results

Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products

Serves as a senior level representative for an operational group

Interacts with customers and/or third parties to drive business results in resolving escalated issues

Owns third party and/or senior level business partner relationships

Provides coaching and development to operations managers and supervisors

Leads staff meetings, communicates the strategic direction and translates into tactical operating plans

Provides consultation and advice to service partners and customers

Identifies and influences strategic improvement initiatives and serves as project sponsor

Reviews and approves standard operating procedures as appropriate

Drives policy improvements

Owns the control framework for unit(s) of responsibility

Establishes and monitors key risk indicators to ensure effective quality risk management

Manages and is accountable for risk mitigation and business resiliency strategies

Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures

Qualification

Asset Management ExperienceCMBS Servicing ExperienceServicing Agreements KnowledgeRisk Mitigation StrategiesProcess ImprovementsCustomer SolutionsEffective CommunicationsProblem SolvingDecision MakingResults-Oriented

Required

5+ years of asset management or workout experience

CMBS servicing experience, including payment postings and investor reporting knowledge

Extensive knowledge of servicing agreements and complex loan documents

Roles at this level typically require a university / college degree

5+ years of industry-relevant experience

At least 3 years of prior management experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors