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Madison Square Garden Entertainment Corp. · 4 hours ago

Employee Service Center Representative (Part-Time)

Las Vegas, NV

Part-time

Onsite

New Grad, Entry Level

$27/hr - $27/hr

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences. The Employee Service Center Representative serves as a first point of contact for frontline Venue employees, providing comprehensive customer service support and resolving employee inquiries across various channels.

EventsMedia and EntertainmentSports

Responsibilities

Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators)

Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs

Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions

Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed

Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions

Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation

Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations

Qualification

Customer serviceHRIS experienceMicrosoft Office SuiteProblem-solving skillsOrganizational skillsSpanish language skillsVerbal communicationWritten communicationTime management

Required

Previous call center, HR or administrative (scheduling, payroll, employee services) support experience

Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus

Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions

Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries

Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must

Proficient problem-solving, reasoning, motivational, and organizational skills are essential

Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules

May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors