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National Church Residences · 8 hours ago

Front Desk Clerk-Commons at Chantry-Part time Weekends

Columbus, OH

Part-time

Onsite

Entry Level

1+ years exp

National Church Residences is committed to providing supportive housing communities, and they are seeking a Front Desk Clerk to ensure the safety and smooth operations of their facilities. The role involves monitoring lobby activities, providing excellent customer service, and maintaining compliance with safety protocols.

Elder CareHealth CareNursing and Residential Care

Responsibilities

Monitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules

Remain alert and attentive at all times; accurately document all activities and incidents during assigned shifts

Follow all procedures outlined in the Front Desk Manual

Conduct routine inspections of common areas to ensure safety and cleanliness

Maintain a neat, clean, and professional lobby environment (business casual attire required)

Sort and distribute resident mail in a timely manner

Accept and accurately account for rental payments

Identify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required

Submit maintenance work orders through the maintenance system and immediately report emergency maintenance issues

Maintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination

Answer phones within 1–3 rings using approved greeting standards

Take accurate phone messages for staff, including caller name, message, date, time, and initials

Greet and buzz in residents, visitors, and staff promptly (within 1–3 seconds)

Communicate clearly, respectfully, and professionally with residents, staff, and visitors at all times

Report to work on time; this role allows no more than a 5-minute grace period

Secure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives

Notify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work

Attend all required meetings and court appearances as scheduled

Submit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval

This position requires flexibility to work at multiple buildings and locations; reliable transportation is required

Employees may not work more than two consecutive shifts within a 24-hour period

Position requires working a standard eight (8) hour shift with access to kitchen and restroom facilities

The duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require

Qualification

Customer service skillsEffective communicationCrisis intervention knowledgeOrganizational skillsConflict mediationProfessional demeanorBasic math skillsAttention to detailTeam collaboration

Required

High School Diploma or GED required

Minimum of one (1) year of recent work experience

Commitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division

Strong customer service skills with the ability to multitask and maintain attention to detail

Effective verbal and written communication skills

Basic math and analytical abilities

Strong organizational and time-management skills

Ability to mediate conflict and de-escalate challenging situations

Demonstrated ability to maintain clear, professional boundaries

Ability to work collaboratively in a team environment

Professional demeanor and appearance

Understanding of low-income and homeless populations and their unique needs

Knowledge of crisis prevention, intervention, and resolution techniques