American Eagle Paper Mills ยท 5 hours ago
Customer Service Administrator
Tyrone, PA
Full-time
Onsite
New Grad, Entry LevelAmerican Eagle Paper Mills is seeking a Customer Service Administrator to support customers and internal teams by managing inquiries and ensuring smooth administrative operations. This role combines customer-facing communication with back-office tasks to maintain high service standards and operational efficiency.
Paper Manufacturing
Responsibilities
Follow all mill and department safety policies and procedures
Maintain a clean and organized environment
Report any incident or near miss as directed
Respond to customer inquiries via phone, email, and chat in a timely manner
Handle complaints and escalate complex issues to appropriate departments
Maintain a positive, professional, and empathetic tone in all interactions
Replenish samples to all field representatives
Generate weekly customer reports
Current inventory
Share reports with all outside sales support
Include estimated manufacturing cycles
Update and maintain customer records in CRM systems
Prepare reports on customer service metrics and feedback
Delivering paperwork to shipping (daily)
Filing
Liaise with sales, logistics, and technical teams to resolve customer issues
Schedule appointments, follow-ups, and calls as needed
Ensure smooth information flow between customers and internal departments
Order tracking/communications on late or delayed deliveries
Ensure samples inventory
Establish Teams meetings with customers
Weekly meetings to review concerns
Gather forecasts
Review forecasts vs actual
Suggest replenishment orders
Adhere to company policies, procedures, and compliance standards
Monitor service quality and suggest improvements
Assist in training new staff on customer service protocols
Performs other related duties as assigned
Qualification
Required
Strong teamwork and communication skills, both written and verbal
Strong organizational skills and stress management skills
Reliable team player with a positive and proactive work ethic
A willingness to learn and take initiative
Proficiency in Microsoft Office Suite
Problem-solving mindset with attention to detail
Ability to remain calm under pressure and handle difficult situations
Preferred
Prior experience in customer service or administrative support preferred
Company
American Eagle Paper Mills
American Eagle Paper Mills serves as the lifeblood of the town of Tyrone and its surrounding community.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase