WestRock Company · 3 hours ago
Customer Service Rep
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expWestRock Company is a global leader in sustainable paper and packaging solutions. As a Senior Assistant Customer Service, you will act as a critical liaison between the customer, sales, and operations teams, maintaining ongoing relationships while ensuring customer satisfaction through effective communication and service delivery.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Represent Smurfit WestRock values and deliver excellent service through each interaction
Facilitates quotes and provides pricing
Creates new item specifications/projects
Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met
Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
Handle outside purchases for services and materials required for the manufacturing of customer projects
Produce customized reports and share data with customers
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues
Qualification
Required
High School diploma or G.E.D
Basic knowledge of operational procedures and tools
Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind
Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience
Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
Demonstrate organizational and time management skills to ensure achievement of desired results
Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers
Ability to navigate in multiple systems
Proficient in Microsoft Office
Preferred
Associate/bachelor's degree
2+ years of customer service or related work experience in manufacturing environment or other industries
Benefits
401 K Matching
Medical
Dental
Vision
Stock Purchase Program
Tuition Reimbursement
Wellness program
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-04
Company data provided by crunchbase