Gainwell Technologies · 4 hours ago
Senior Professional Network Operations - Hybrid Gold River, CA
Rancho Cordova, CA
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $114K/yr
3+ years expGainwell Technologies is a company focused on improving healthcare through technology. The Senior Professional Network Operator will deliver customer-focused support, manage network operations, and collaborate with cross-functional teams to resolve client issues.
Health CareInformation Technology
Responsibilities
Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process
Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively
Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions
Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC)
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services
Participate in incident response and root cause analysis for network-related issues
Assist in network architecture planning, upgrades, and capacity management
Ensure compliance with security policies, operational procedures, and industry best practices
Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates
Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware / software maintenance with our customers and application teams
Support and participate in disaster recovery drills, backups, and recovery
Participate in an on-call rotation to provide support for both client needs and business operations
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems
Qualification
Required
3-5 years of Cisco system administration experience in a production environment
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.)
Client focused with excellent communication and documentation skills
Willing to accept on-call responsibilities for network support
General working knowledge of Linux variants and Windows Servers
Preferred
Industry Certifications are an added advantage: CCNA/CCNP, PCNSE
Benefits
Generous, flexible vacation policy
Educational assistance
401(k) employer match
Comprehensive health benefits
Variety of leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase