Operations Technician I jobs in United States
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TierPoint · 1 month ago

Operations Technician I

positionUS-TN-Franklin
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19.91/hr - $29.87/hr

TierPoint is a company focused on data center operations, and they are seeking an Operations Technician I to maintain the smooth operations of their facilities. The role involves entry-level technical tasks, monitoring and maintenance of equipment, and providing customer support in a dynamic environment.

Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
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H1B Sponsor Likelynote

Responsibilities

Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment
Provide remote smart hands support for customer advanced issues/concerns
Monitor and respond to alerts related to power, cooling, and network performance
Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation
Follow Method of Procedures (MOP) for equipment & cabling maintenance
Escalate critical incidents to senior engineers or management when needed
Proactively manage ticket queue for timely request response and completion
React to alarms promptly and escalate any urgent or unresolved issues to senior staff
Escort and supervise third-party vendors and visitors when required
Maintain accurate records of equipment changes, incidents, and maintenance activities
Monitor security cameras
Other duties as assigned

Qualification

Server installationNetwork equipment maintenanceData center operationsMS Office SuiteCustomer serviceVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsTeam collaboration

Required

High School degree or equivalent
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications

Preferred

Prior experience particularly in the data center industry

Company

TierPoint

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TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
dateFounded in 2010
location
St Louis, Missouri, USA
people-size501-1000 employees
web-link
http://www.tierpoint.com

H1B Sponsorship

TierPoint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
$2.37B
Key Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M

Leadership Team

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Mary Meduski
President and CFO
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Michael Lagg
Chief Sales Officer
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Recent News

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Company data provided by crunchbase