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TruStone Financial Credit Union · 6 hours ago

Contact Center Representative

Plymouth, MN, US

Full-time

Onsite

Entry Level

$19/hr - $21.50/hr

1+ years exp

TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. They are seeking a Member Service Representative to maintain knowledge of operational and technical facets of the credit union, providing support and resolving member inquiries effectively.

BankingFinancial ServicesNon Profit

Responsibilities

The Member Service Representative maintains a unique working knowledge of all operational and technical facets of the credit union, its service offerings, benefits, and rules and regulations regarding our members and their accounts

This position is responsible for performing advanced functions and providing universal support for our members related to department operational activities and financial services to effectively serve and resolve all member inquires, concerns and issues

The position of Member Service Representative also is required to be fully knowledgeable, up-to-date with changing policies and procedures and skilled in all functional areas of the credit union and is required to provide leadership, training and support, both technical and operational, to co-workers and other credit union staff

The position requires exercising independent judgment and decision making skills while safeguarding member information and maintaining professionalism in a fast paced environment

Qualification

Customer service skillsFinancial services experienceMS Office proficiencyMath aptitudeProfessionalismMobile device knowledgeTeam playerVerbal communicationWritten communicationDecision making

Required

Availability to work 40 hours per week Monday through Friday between the hours of 8:45am – 5:45pm and rotating Saturdays 8:45am – 1:15pm at our Plymouth Corporate Office; non-exempt

High School Diploma or equivalent

Excellent customer service and sales skills

Math aptitude and keyboarding skills

Excellent verbal and written communication skills

Ability to work as a team player being flexible and dependable

Ability to work independently while displaying initiative and decision making skills

Ability to maintain a high level of professionalism while working under pressure

General knowledge and experience working with mobile devices (iPhones, iPads, androids, tablets, etc.) and their operating systems

Ability to use excellent customer service skills providing high quality, professional support over the phone

Compliance with the Bank Secrecy Act and all its provisions

Ability to pass a pre-employment drug test and various background checks

Regular and reliable attendance at the workplace

Preferred

1+ years of related financial or customer services experience

Experience in computer systems with MS Office experience

Benefits

Competitive pay and incentive programs for all positions.

Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.

Affordable dental and vision insurance coverage.

Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.

10+ paid holidays each year.

Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.

401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.

Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.

Employer-paid Short Term and Long Term Disability benefits.

Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.

Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).

Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.

Special employee discounts when you join TruStone Financial as a credit union member.

Employee activities, events, discounts, and many other great benefits and perks!