Humana · 9 hours ago
Inbound Call Center Representative
United States
Full-time
Remote
Entry Level
$39K/yr - $49K/yr
2+ years expHumana Inc. is committed to putting health first for their customers and teammates. They are seeking an Inbound Call Center Representative to address customer inquiries and provide support related to healthcare benefits, while ensuring a high level of customer service.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Addresses incoming telephone, digital, or written inquiries
Performs varied activities and moderately complex administrative/operational/customer support assignments
Performs computations
Addresses customer needs which may include complex benefit questions, resolving issues, and educating members
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Escalates unresolved and pending customer grievances
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Qualification
Required
2+ years of customer service experience
Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
Prior experience effectively communicating with customers verbally and listening to their needs
Must be able to accurately and completely document member needs, inquiries, or questions during calls within multiple systems
Preferred
Associate or Bachelor's degree
Prefer candidates residing in our current Medicaid market locations of Indiana, Texas, Louisiana, or Atlanta, GA
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance
Prior inbound call center or related customer service experience
Prior healthcare experience
Proficiency with Microsoft Office applications, particularly Outlook and Teams
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Many other opportunities
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (202)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
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Company data provided by crunchbase