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Bankers Surety · 17 hours ago

Client Experience Specialist

DecisionHR , St. Petersburg, FL, US

Full-time

Onsite

Entry Level

1+ years exp

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. They are seeking a Client Experience Specialist I to serve as the primary point of contact for clients and their employees, ensuring excellent customer service and timely resolutions to requests. The role involves tracking client interactions, maintaining knowledge of policies, and presenting HRIS systems to clients.

Financial ServicesInformation TechnologySecurity

Responsibilities

Serves as the primary point of contact for an assigned book of business of clients

Evaluates and analyzes client and employee requests quickly, assess the best resource and/or appropriate resolution, communicating the resolution in a timely manner

Proactively escalates issues on the client’s behalf to ensure customer satisfaction. Follows through on all client referrals to internal department resources to ensure a timely response

Tracks and records client interaction in Salesforce

Maintains current knowledge of organization policies and procedures

Provides excellent customer service to client and employee while maintaining confidentially

Provides employment-related data and prepares required reports for clients in a timely manner

Perform effectively at a sustained pace and produce quality work for internal and external customers

Present to clients via webinar or onsite demos of HRIS systems and/or training