Cortica · 6 hours ago
Front Office Administrator
Westchester, Illinois, United States
Full-time
Onsite
Entry Level
$20.46/hr - $25.58/hr
1+ years expCortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. As a Front Office Administrator, you will be the face of Cortica, responsible for overseeing daily operational tasks and ensuring exceptional patient experiences at the clinic.
Health CareHospitalNeuroscienceTherapeutics
Responsibilities
Oversee the open/close procedures for the clinic
Lead efforts to organize and maintain the premises as needed
Sort incoming mail, voicemails and faxes immediately and forward the right information to the correct department
Upload documents and maintain accuracy in EMR with physical records
Supervise patient check-in/check-out procedures to ensure clients have an outstanding experience
Complete forms for patients and email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) as required
Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and field patient questions regarding outstanding balances
Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement (includes telephone sets, A/C, lights, signage, etc.)
Interfaces with site facilities vendors such as telephone, power, and internet in support of daily operations
Validate all existing clinic therapist schedules for accuracy
Prepare, process, and manage patient documentation in Cortica systems as required
Oversee and perform a variety of clerical procedures that require independent judgment, ingenuity, and initiative
Work closely with the Operations Manager, Clinical Directors, and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes
Know the existing lines of communication and authority and handle communications properly
Assist with special projects and administrative tasks assigned by the Operations Manager or Area Director
Practice knowledge of HIPAA policies and guidelines while communicating client matters
Cross train with other roles to ensure coverage
Qualification
Required
You have at least an associate's degree or equivalent work experience
You bring 1+ years of relevant experience in an office setting, ideally in a healthcare organization
You have experience operating in a fast-paced environment
You are highly reliable and well-organized
You have excellent communication skills
You are skilled at using software and systems including electronic medical record systems and Microsoft Office products
In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
In this role you must occasionally lift and/or move up to 40 pounds
Preferred
You have knowledge of HIPAA regulations to safeguard patient information
Benefits
Medical, dental, and vision insurance
A 401(k) plan with company matching and rapid vesting
Paid holidays and wellness days
Life insurance
Disability insurance options
Tuition reimbursements for professional development and continuing education
Referral bonuses
Company
Cortica
Cortica provides neurological therapies for children with autism and other developmental differences.
501-1000 employees
H1B Sponsorship
Cortica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$255MKey Investors
CVS Health VenturesAutism Impact FundLongitude Capital
2024-11-20Series Unknown· $80M
2023-10-03Series D· $40M
2023-04-17Series D· $75M
Leadership Team
Suzanne Goh
Founder and Chief Medical Officer
Recent News
Company data provided by crunchbase