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Children's Hospital of Michigan · 14 hours ago

Patient Management Clerical Associate Full Time Afternoon

Detroit, MI

Full-time

Onsite

Entry Level

1+ years exp

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine, and they are seeking a Patient Management Clerical Associate. This role involves registering and scheduling patients for health services, verifying insurance coverage, and assisting patients with financial counseling and necessary documentation.

EducationHealth Care

Responsibilities

Greets or contacts patient; collects and verifies all necessary demographic insurance and related data. Ensures that consent and other required forms are completed correctly, and patients/guardians signatures are obtained where required

Schedules appointments, generates appointment notices, reschedules and posts cancellations; determines appropriate service settings in accordance with established policies and procedures; and resolves scheduling issues in conjunction with appropriate providers and ancillary departments. Coordinates scheduling of all tests and/or services utilizing current clinical guidelines

Verifies insurance coverage and benefit levels; secures authorizations and referrals; assesses patient liability amounts

Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources

Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production. Ensures compliance with third party payer requirements

Reconciles and corrects rejected erroneous data transactions as displayed on Transmission, Control and Errors (TCE) reports

Accesses computerized system to enter and/or update electronic systems as needed and to answer patients, stakeholders and other pertinent parties inquiries. Responds to general inquiries as required

Maintains patient service records and performs related duties as requested

Participates in bed management as defined by operating unit policies and procedures

Communicates clinical, financial, and administrative information

Performs other duties as assigned

Assists nursing and technical staff in screening patients and performs a variety of moderately to highly complex patient registration duties

Interacts with technologist and radiology nursing staff; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate