San Diego County Credit Union · 12 hours ago
Member Service Supervisor (Escondido Civic)
San Diego, CA, US
Full-time
Onsite
Mid Level
$33.50/hr - $39.25/hr
3+ years expSan Diego County Credit Union is seeking a Member Service Supervisor to provide operational and leadership support at a full service branch office. This role involves maintaining quality service standards, supervising staff, and ensuring compliance with financial regulations.
BankingCustomer ServiceNon Profit
Responsibilities
Schedule MSRs and ensure area is properly staffed at all times. Promote quality member service
Assist members as necessary, serving as an FSR or MSR. Set up assigned cash drawer to provide coverage during lunches and peak periods. Handle members' complaints and concerns as they arise
Participate in the hiring, training, coaching, supervision and performance evaluations of MSRs as directed by management. Assist with planning and conducting branch huddles and meetings. Act as a positive role model to staff and assist MSRs with improving performance. Promote high morale and teamwork within the branch
Maintain branch cash control using established policies and procedures. Schedule and perform surprise cash counts and monthly audits of vault
Assist in balancing of MSRs' cash drawers; assist in locating outages; administer MSR over/short policy; monitor and correct deposit errors
Monitor and ensure compliance of Large Currency Transaction Reporting (CTR) and Bank Secrecy Act (BSA)
Approve checks over MSR limits and authorize check exceptions. Provide overrides, ensuring that sound judgment, and that risk is mitigated to provide options and to meet members’ needs
Implement changes in policy and procedures, ensuring MSRs' compliance
Coach and develop MSRs to actively participate in campaigns, contests, one on ones with management, and meetings. Assist MSRs with their continuing education regarding product knowledge and techniques to effectively perform their job duties to meet or exceed performance goals
Delegate and monitor auditing (to include negotiable items, daily work, membership applications, etc.). Assist with additional audits as requested by management
Distribute and assign MSR back office duties and oversee their completion by using effective time management skills
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform Office of Foreign Assets Control (OFAC) comparisons, and properly identify individuals in accordance with Branch Operations procedures
Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team
Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development
Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department
Monitor approved schedules, review and approve timesheets of staff, and ensure all expenses are reported as per company policy. Schedule and provide staff the opportunity for meal and rest breaks, while ensuring operational coverage is maintained
May serve on ad hoc committees
Perform other duties as assigned
Qualification
Required
2 years of college experience or 3 years of relevant experience with a high school diploma
Must possess strong cash handling background with 2 years of previous teller experience
Strong human relations and organization skills
Supervisory ability; demonstrated knowledge of policies and procedures in the financial services industry
Demonstrated success in planning, organizing, leading and oversight of people and activities
Professional and effective interaction, verbal and written communication skills
Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines
Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations
Company
San Diego County Credit Union
San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members.
501-1000 employees
H1B Sponsorship
San Diego County Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Celeste Reber
Executive Assistant To Chief Executive Officer
Recent News
Orange County Business Journal
2025-08-06
2025-04-18
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