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Connecticut Children's · 16 hours ago

Team Lead, Security - 40hrs

Hartford, CT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Connecticut Children's is the only health system in Connecticut dedicated to children, offering personalized medical care in over 30 pediatric specialties. The Team Lead, Security is responsible for supervising the Security Department's daily operations, ensuring safety for patients, staff, and visitors, while providing leadership during emergencies and coordinating security personnel.

Health CareHospitalMedical

Responsibilities

Monitors security calls and responds with Security Officers

Reviews all security reports recorded by Security Officers; conducts preliminary investigations for Security Manager and reports back appropriate information

Attends and conducts monthly meetings with Security Officers and Visitor Access Associates (VAAs)

Patrols building and grounds, reports suspicious activities and safety concerns

Responds to Security and Valet complaints and conducts preliminary investigations

Conducts off-site visits weekly to have a security presence and field security concerns and safety issues

Coordinates team efforts between Security and VAA staff

Escorts/assists law enforcement agents to Units to coordinate investigations

Ensures adequate staffing levels are maintained for day-to-day operations for Visitor Access Associates

Prepares monthly schedule for VAA staff

Supports VAA staff when the lobby is filled and operates third Easy Lobby workstation for visitor management

Fields customer complaints from Welcome Desk and assists with coordinating for service recovery strategies

Oversees Valet operation and reports any deficiencies

Attend weekly team meetings with Security Manager, Valet Manager, and Hartford Hospital Security Manager

Attends quarterly Visitor Task Force meeting to have first-hand knowledge of complaints, protocol and policies discussed

Assists the Security Manager in supervising and coordinating the day-to-day activities and operations of the Security Officers and Visitor Access Associates staff

Facilitates teamwork and cooperation among staff, effectively follows up and resolves routine employee relations issues, seeking support from Security Manager with more complex issues

Participates in the selection, hiring and orientation process for staff; provides day to day guidance in performance of primary job functions and provides appropriate feedback and coaching

Identifies equipment, supplies and services issues, communicates with appropriate personnel and follows through to resolve resource issues

Participates in a variety of administrative managerial activities such as the development, implementation, and enforcement of unit policies and procedures; follows up on incident reports; and maintains appropriate department files

Demonstrates support for the mission, values and goals of the organization through core behaviors that are consistent with the CT Children’s STANDARDS

Responsible for supervising all aspects of the Security Management Program and personnel

Qualification

Security ManagementEmergency ManagementCustomer ServiceInvestigative SkillsCommunication SkillsData CompilationTelephone EtiquetteHospital Emergency ProceduresOrganizational PoliciesProblem Solving

Required

High School Diploma required or equivalent

Valid driver's license and clean driving record required

Valid State of CT Guard Card upon hiring or able to obtain one within the first 3 months of employment

Nonviolent Crisis Intervention certification to be obtained within the first 3 months of employment and maintained thereafter

Knowledge of hospital/departmental emergency procedures for fire, safety, disaster, electrical safety, infection control, and hazardous/toxic materials helpful

Organization policies and procedures

Security Management

Must have excellent Customer Service skills and telephone etiquette

Strong customer service orientation

Ability to communicate in a courteous and professional manner to the medical community and hospital staff

Gather data, compile information and prepare reports

Identify analyze and solve problems

Conduct investigative work in a confidential and non-biases manner

Ability to ascertain facts through personal contact and observations and to determine proper course of action

Preferred

Associates Degree in Business Management, Criminal Justice or Emergency Management

Three to five years of security management experience

Healthcare security

Company

Connecticut Children's

Connecticut Children’s is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation.

Founded in 1996

Hartford, Connecticut, USA

1001-5000 employees