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Level99 Entertainment · 15 hours ago

Support / Expeditor

Natick, MA

Full-time

Onsite

New Grad, Entry Level

Level99 Entertainment is a real-world gaming venue designed for adults, featuring a variety of mental and physical challenges. The Support/Expeditor role involves ensuring the accuracy and quality of guest orders in a fast-paced environment, while also facilitating communication between the front and back of house teams.

Recreation

No H1B

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout and delivery

Distinguish between our guest facing counter pickup window and Taproom orders, expediting accordingly

Receive, check and pack all guest takeout orders

Keep a close eye on quality, consistency, and ticket times

Communicate effectively to both front of house and back of house teams

Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels

Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Replenish sauces, ramekins, and specific containers designated to specific service areas

Direct and assist food runners in delivering food

Qualification

Attention to detailCommunication skillsOrganizational skillsHigh-energy environmentBilingual (English/Spanish)Passion for hospitalityComposure under pressureAnalytical thinkingPrevious BOH experienceFOH management experience