Westlake Financial · 2 weeks ago
Collector - WCC
Las Vegas, NV
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expWestlake Financial is a leading privately held auto finance company specializing in prime to sub-prime automotive financing. They are seeking an Account Representative for mid to late-stage collections, responsible for assisting customers with their accounts, negotiating payment solutions, and maintaining accurate records while ensuring compliance with company policies.
Financial Services
Responsibilities
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency
Negotiate account payment solutions while maintaining company performance and productivity standard
Maintain accurate notes and records of all communication and actions on customer accounts
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints
Conduct skip-tracing activity to generate potential leads on customer or collateral
Review and submit accounts for repossession activity based on mitigating factors
Accountable for reducing delinquency in department
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology
Meet quality assurance and productivity standards
Agent will need to be able to handle high volume calls in a fast-paced environment
Qualification
Required
High School diploma or equivalent required
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
Good negotiation skills; excellent telephone etiquette
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications
Preferred
Auto collection experience preferred
General knowledge of collection, and repossession
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
2023-09-09
Company data provided by crunchbase