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TDS Telecommunications LLC · 12 hours ago

Field Service Technician

Waunakee, WI

Full-time

Onsite

New Grad, Entry Level

$22.62/hr - $33.94/hr

TDS Telecommunications LLC is a company focused on connecting people through advanced fiber internet technology. As a Field Service Technician, you will be responsible for on-site installations, troubleshooting, repairs, and maintenance of telecommunications products, while also providing excellent customer service and identifying sales opportunities for TDS services and products.

Telecommunications

Responsibilities

Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities

Assists with and provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches

Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.)

Provides excellent customer service. Proactively educates and sells TDS products and services to customers

Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment

Qualification

A+ certificationComputer networkingTelecommunication products knowledgeCustomer service skillsSales skillsTroubleshooting skillsMulti-taskIndependent decision makingManual transmission operationEffective communicationOrganizational skills

Required

Must have and maintain a valid driver's license

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer

Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed

Upon hire, must successfully pass all components of the Safety Course curriculum

Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs

A+ certification and computer networking experience

Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video

Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel

Ability to work and make decisions independently with little or no supervision

Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers

Proven organizational skills and ability to multi-task

Ability to operate vehicles with manual transmissions

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969