Holy Cross Health · 5 hours ago
Guest Service Representative
DC-Baltimore Area
Full-time
Onsite
New Grad, Entry LevelHoly Cross Health is a Catholic, not-for-profit health system serving over 200,000 patients annually. They are seeking a Guest Service Representative to deliver exceptional customer service while assisting patients, visitors, and staff.
Health CareHealth DiagnosticsMedical
Hiring Manager
Dave Schultz, MBA, FACHE
Responsibilities
Greeting guests
Answering inquiries
Providing information regarding hospital services
Addressing customer needs
Ensuring a welcoming and supportive environment
Maintaining accurate records
Collaborating with team members to solve issues and enhance the guest experience
Qualification
Required
Customer service and interpersonal skills to ensure friendly and effective interactions with patients and visitors
Communication and problem-solving abilities for addressing inquiries and resolving customer needs
Basic computer proficiency and familiarity with scheduling or information management systems
Organizational and multitasking skills to manage various responsibilities in a fast-paced environment
Professional demeanor, empathy, and a patient-focused approach
Flexibility to work in an on-site role in a healthcare setting
A high school diploma or equivalent is required
Preferred
Previous experience in a customer service or hospitality role
Company
Holy Cross Health
Holy Cross Health is a health care services that deals with health care services ,surgery,neuroscience and other services.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.55MKey Investors
A. James and Alice B. Clark Foundation
2024-09-26Grant
2023-08-30Grant· $0.55M
Leadership Team
Norvell "Van" Coots
President and CEO and CEO Maryland Region, Trinity Health
Deborah S Davisson
Vice President Patient Care Services/CNO
Recent News
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