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Spire Orthopedic Partners · 5 hours ago

Front Desk Specialist

Middletown, CT

Full-time

Onsite

New Grad, Entry Level

Spire Orthopedic Partners is a growing national partnership of orthopedic practices providing essential support for physicians. The Front Desk Specialist will manage patient check-in and check-out processes, ensure accurate data entry, and provide outstanding customer service to patients.

Health CareHospitalPersonal Health

Responsibilities

Manage patient check-in and check-out, ensuring accurate data entry

Complete full patient registration

Educate and provide patients with office and billing policies and insurance participation

Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)

Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service

Submit daily payment collection reports

Schedule follow up appointments, document cancelled or rescheduled appointments

Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization

Provide outstanding customer service and assistance to patients

Answer phones, take messages, direct calls to appropriate department or staff

Manage record requests and releases in collaboration with Medical Records Department

Open and close office as needed

Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues

All other duties as assigned

Qualification

Insurance policies knowledgeCheck-inCheck-out processCustomer service skillsVerbal communicationWritten communicationMulti-taskingTime managementReliability