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Richmark Property Management · 18 hours ago

Community Manager

Fort Collins, CO

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Richmark Property Management is a family-owned company dedicated to enhancing communities through quality projects and initiatives. The Community Manager is responsible for overseeing all property operations, ensuring exceptional resident experiences, and managing staff to meet operational goals.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Walk all common areas daily to ensure they are clean and well-maintained

Leads, mentors, and directs on-site staff to ensure all of the property’s operational goals are achieved

Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required

Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues

Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently

In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time

Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards

Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities

Ensures that renewal offers are delivered timely and works with staff to bolster resident retention

Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule

Attends court proceedings for collections/evictions, as necessary

Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times

Starts each day with a quick staff meeting, setting daily expectations for all team members

Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally

Manages time of all staff members to ensure that all required reporting is completed on time

Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success

Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing

Ensures that competition research is completed as required

Provides input into the development of annual budgets

Actively manages operational finances, controlling spending to budget

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly

Assist with other duties as assigned

Qualification

Property management softwareCustomer serviceSalesMarketingMicrosoft OfficeSocial media experienceTime managementWritten communicationVerbal communicationTeam leadershipProblem-solving