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Versiti Blood Center of Michigan · 6 hours ago

Regional Sales Manager (Blood Donor Recruitment) - Grand Rapids/Kalamazoo

Grand Rapids, MI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Versiti Blood Center of Michigan is a leading organization in blood donation and transfusion medicine. The Manager, Donor Recruitment is responsible for leading the Account Representatives team, overseeing donor group recruitment and retention, and ensuring exceptional experiences for sponsors and donors. This role involves strategic planning, team development, and effective communication to achieve operational goals.

Elder CareElderlyHealth CareNursing and Residential Care

Comp. & Benefits

Responsibilities

The Manager, Donor Recruitment takes personal responsibility for modeling the Donor Experience philosophy & demonstrate competency in Versiti Way of Leading, while performing the following job responsibilities:

Planning • Provides input into the development of annual plans, goals and objectives for Donor Recruitment; communicates goals and policy changes to staff. • Working with Director, develops and implements blood donor group retention and growth plans, including developing strategies to increase sponsor penetration and loyalty

Managing an Exceptional Experience • Promotes donor and coordinator relations by managing donor/coordinator complaints/feedback through cooperative work with Donor Services staff and Recruitment staff. • Prioritizes sponsor and corporate needs and offers creative solutions necessary to resolve them. • Maintains a high level of exceptional experience and interdepartmental cooperation and respect through effective communication and problem solving

Mobile Goal Attainment • Meets operational recruitment and collection goals for mobile donor groups. • Supervises Donor Recruitment daily sales activity to ensure processes are effective, efficient and maximize productivity of sales staff. • Monitors daily and weekly Account Representative activity to ensure departmental quality and quantity standards are being met and superior customer service is being given to donors and staff. • Audits CRM system to assure Account Representative commitment to excelling in customer relationships and operational data integrity

People Leadership • Accountable for human resource leadership of direct reports to include coaching/feedback, performance evaluation, hiring, discipline, and termination in collaboration with Human Resources and in compliance with administrative policy. • Assists Director in the provision of effective sales training programs (internal or external) to ensure staff competence; coordinates staff orientation, training and ongoing development to include service excellence/Donor Experience tools. • Provides staff with market/account intelligence to assist with effective strategy and planning actions. • Motivates and encourages staff through frequent contact and communication of patient product needs. • Conducts regularly scheduled meetings to discuss performance and changes, and provide direction to staff. • Develops an effective work team. • In collaboration with the Director, develops and maintains job descriptions, performance standards and tools for monitoring staff performance, territory management, and coordinator engagement

Performs other duties as assigned

Complies with all policies and standards

Qualification

Sales successPeople leadershipAnalytical skillsStrategic planningProblem-solvingResourcefulnessCommunication skillsTime managementOrganizational skillsFlexibilityPresentation skills

Required

Bachelor's Degree in business administration, communications, marketing, or related subject

Proven track record of sales success

Thrives in a self-motivated and self-directed work environment

Must have excellent analytical, planning, strategic and decision-making skills

Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills

Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences

Must possess excellent time management and organization skills, and able to manage detailed information

Skilled in persuasive communication, being able to be direct in a respectful manner

Excellent ability to communicate, encompassing written, verbal, and presentation skills

Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively

A current valid driver's license and good driving record