Instrata · 1 week ago
Security Field Engineer
Richmond, VA
Full-time
Hybrid
Senior Level
$30/hr - $40/hr
5+ years expInstrata is a company focused on making environments safer and more connected. They are seeking a skilled Security Field Engineer to support small and medium business enterprises across the VA and MD region by installing, programming, troubleshooting, and maintaining advanced security systems.
ConstructionInfrastructure
Responsibilities
Diagnose and repair issues with CCTV systems, NVRs/DVRs, and access control hardware
Resolve problems with electric strikes, mag locks, relays, readers, and door hardware
Test and troubleshoot system configurations, wiring, and power supply integrity
Minimize downtime by replacing faulty components and updating firmware efficiently
Ensure full compliance with safety and operational protocols
Configure access control and surveillance systems from Avigilon, Motorola, Paxton, and OpenPath
Set user permissions, mobile credentials, and integrate cloud-based platforms
Fine-tune video analytics, alerts, and access logic to meet site-specific requirements
Integrate security systems with network infrastructure, wireless devices, and mobile interfaces
Install and commission small to mid-sized security systems (IP cameras, NVRs, controllers, door hardware)
Connect and configure system components with accuracy and attention to client needs
Conduct final testing, verification, and provide hands-on training for end users
Collaborate with clients and internal teams to schedule and complete service visits or new installs
Maintain accurate service documentation, drawings, and programming records
Ensure full compliance with industry codes, safety standards (OSHA), and project specifications
Act as the trusted point of contact for SMBE clients—delivering support with empathy, urgency, and professionalism
Recommend system enhancements or upgrades based on evolving client needs
Build relationships that last by delivering not just service—but peace of mind
Qualification
Required
5+ years of hands-on experience in security system installation, programming, and service
Expertise in enterprise-grade access control, intrusion, CCTV, and intercom systems
Strong background in electronics, troubleshooting, and low-voltage systems
Knowledge of IT networking, Windows OS, Linux, Microsoft Office, and Bluebeam Studio
Familiarity with diagnostic tools and ability to read complex construction and wiring documents
Excellent communication, documentation, and client-facing skills
Self-motivated, detail-oriented, and capable of managing multiple priorities independently
High school/trade school graduate, military training, or Associate degree in a related technical field
Must maintain Department of Criminal Justice registration and pass background, drug, and credit checks
Preferred
Active certifications or strong knowledge of Avigilon, Motorola, Paxton, or OpenPath preferred
Benefits
Competitive compensation
Excellent benefits
Room to grow
Company
Instrata
A leader in integrated technology systems, Instrata specializes in creating robust and future-ready solutions for businesses, organizations, and healthcare systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gilbert Romo
Chief Revenue Officer (CRO)
Company data provided by crunchbase