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MVP Sports Clubs · 8 hours ago

Membership Sales Manager

Grand Rapids, MI, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

MVP Sports Clubs is a sports facility management company with a focus on fitness and wellness. They are seeking a Membership Sales Manager who will lead membership inquiries, manage sales appointments, and oversee membership sales operations while contributing to general club operations.

FitnessHealth CareWellness

Responsibilities

Key stakeholder in the club for membership sales, and responsible for the new member sales expectations and Medicare activations

Complete daily administrative tasks related to membership sales, focusing on lead capture and sales enhancement

Up-to-date maintenance of all leads pipeline activity in CRM (Customer Relationship Management Tool)

Respond to membership inquiries promptly via phone, email, and text messaging

Schedule tours for potential members and follow up on missed opportunities

Communicate membership pricing and conduct tours for prospective members

Facilitate new membership sign-ups and manage member accounts

Assist in handling cancellation requests and maintain accurate records of sales

Perform regular audits of in-person and online membership sales activation and account setups

Complete monthly objective tracker; update weekly. Communicate club sales objectives to Club Leadership

Actively prospect and maintain relationships with Corporate Partners

Maintain accurate sales reporting using Dashboards and system reports

Communicate trends and opportunities to increase the membership base to club leadership

Utilize the club operating system and CRM to manage membership functions and prospect management

Provide training to AM/Sales team members on membership sales best practices and CRM procedures, supported by the corporate team and the Vice President of Business Development

Communicate with all in-club leadership to achieve new membership sales expectations consistently

Ensure the highest quality prospect and member experience through collaboration with the member services team and club leadership

Responsible for all Assistant Sales Manager development and role execution

Responsible for brand-standard execution of club tours and product positioning

Effectively communicate all sales updates and metrics directly to the Building Director

Perform all team member performance reviews in a timely and efficient manner

Participate in weekly Sales Manager meetings, Quarterly in-person sales team meetings, and weekly 1:1 meetings with the Regional Sales Manager

Attend all meetings as set by the corporate and human resources team

In-club contact point for all membership sales initiatives and strategy, including strong and frequent communication with the Member Services Manager and Director

Assist with other club operations tasks as needed, as directed by the Building Director

Responsible for collaborating with revenue-generating department leads on appointment and PLAN bookings

Responsible for maintaining appropriate tracking of appointment booking for revenue-generating services

Stay knowledgeable about all club programs and offerings

Participate and/or lead regular Service Game training sessions as directed by supervisor

Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge

Qualification

CRM platformSales experienceFirst Aid/CPR TrainingLeadership skillsCommunication skillsOrganizational skills

Required

A minimum of 2 years of experience in a high-volume customer service industry with an emphasis on sales and customer service skills to handle challenging situations

First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs' in-house training to obtain this

Strong communication, leadership, and organizational skills

Must be able to work club opening and closing shifts, weekends, and holidays when needed

Ability to handle multiple tasks and functions while maintaining a low personal stress level

Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of the telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions

Required to complete the Aquatics Skills Preparedness Course to provide coverage for lifeguards during short breaks and Modified MVP Basic Water Rescue Training (to be completed after hire)