NewBasis LLC ยท 14 hours ago
Sales Operations Manager
Riverside, CA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$90K/yr - $120K/yr
8+ years expNewBasis LLC is committed to excellence in customer service and is seeking a Sales Operations Manager to support their distributors and end-users. The role involves managing the order lifecycle, overseeing a customer service team, and ensuring a best-in-class customer experience.
Manufacturing
Responsibilities
Manage the complete sales order lifecycle
Work as a liaison between Engineering, Marketing, Field Sales, and NewBasis customers regarding product requirements, application questions, and potential issue
Serve as the primary point of contact for sales representatives in assigned territory(s), including building relationships and managing issues from beginning to end
Direct the daily operation of the customer service team to ensure prompt service with our various stakeholders
Responsible for following all procedures while applying the profit matrix to all quotes and orders
Review quotation requests promptly, secure competitive feedback as available, and submit quotation requests to regionals and the VP of Sales for comments if applicable
Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved before order entry, and that NewBasis production can meet contractual requirements
Maintain customer service procedures pertinent to the daily activities within the department
Manage the EDI process from the initial transmission to shipping activity, input manual orders, credit check and coordinating until invoicing
Provide information and analysis to support commercial activities (sales order updates & forecasting processes)
Participate in customer meetings & communication where appropriate
Coordinate resolution of customer complaints, warranty replacements, returned goods, and discrepancies
Provide post-shipping support and be responsible for shortages, overages and other claim investigations
Maintain customer records
Perform other duties as assigned by management
Qualification
Required
A minimum of 2 plus years experience in the construction of building materials sector
Demonstrates the ability to learn, grow, and effectively handle ambiguity and change
Strong bias toward action and self-driven
Ability to work independently with minimal supervision
Excellent presentation and communication skills
Very high computer IQ with proficiency in Microsoft Office with SYSPRO highly desirable
Travel 10-20% to maintain relationships with contractors, distributors, and specifiers
A.A. Degree or Equivalent plus eight years of customer service and sales operations experience
Benefits
2 weeks paid holiday
Medical benefits
401K with a match
Company
NewBasis LLC
Headquartered in Riverside, CA, NewBasis is a manufacturer of below ground enclosures (handholes) for telecommunication, CATV, electrical, light traffic, lighting and industrial applications.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-01-04
Company data provided by crunchbase