Mevion Medical Systems · 6 hours ago
Director, Service Operations
Littleton Common, MA
Full-time
Hybrid
Director/Executive
10+ years expMevion Medical Systems is seeking a Director of Service Operations to lead the strategy and execution of service delivery operations. The role involves overseeing field service product support technical teams, ensuring customer satisfaction and operational efficiency while partnering with various departments to drive service excellence and support organizational success.
BiotechnologyHealth CareTherapeutics
Responsibilities
Define and execute the Service Operations strategy aligned with organizational goals
Lead, mentor, and develop a high-performing service team, fostering a culture of accountability, collaboration, and continuous improvement
Establish KPIs, dashboards, and reporting to measure operational effectiveness and customer satisfaction
Oversee day-to-day service operations including field service and product support technical operations
Ensure adherence to service quality standards, compliance requirements, and safety protocols
Partner with People Operations to ensure appropriate staffing levels and resource allocation
Serve as an executive point of contact for service escalations, ensuring timely resolution and proactive communication
Drive initiatives to improve uptime, reliability, and overall customer experience and success
Build and strengthen long-term customer relationships through service excellence
Develop scalable processes for resource planning, training, and deployment
Forecast service demand and align hiring strategies to meet growth objectives
Optimize cost structure while maintaining high levels of service quality
Identify and implement process improvements to increase efficiency and reduce operational risk
Leverage data and analytics to drive decision-making and operational transparency
Partner with Product and R&D teams to provide field feedback that informs product roadmap and serviceability
Qualification
Required
Bachelor's degree in Engineering, Business, or related field
10+ years of experience in Service Operations, Field Service, or related functions, with at least 5 years in a leadership role
Proven track record of leading large, geographically dispersed service teams
Strong background in resource planning, project management, and process optimization
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a dynamic, high-growth environment with competing priorities
Preferred
Experience in medical device, healthcare technology, or a similarly regulated industry strongly preferred
Company
Mevion Medical Systems
Mevion Medical Systems develops radiation therapies for the treatment of cancer.
51-200 employees
H1B Sponsorship
Mevion Medical Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (9)
2022 (7)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$627.32MKey Investors
YuanMing CapitalProQuest InvestmentsVenrock
2018-06-14Private Equity· $150M
2015-08-11Private Equity· $58.84M
2014-08-04Private Equity· $200M
Leadership Team
Tina Tianning Yu
President and Chief Executive Officer
Leo Gurvich
VP Business Development and Sales
Recent News
Morningstar.com
2025-10-26
2025-10-24
Company data provided by crunchbase