Surf Internet · 9 hours ago
Service Delivery Technician I
Muncie, IN
Full-time
Onsite
New Grad, Entry LevelSurf Internet is a provider of broadband solutions, and they are seeking a Tier 1 Service Delivery Technician to join their operations team. This role involves performing FTTH installations, troubleshooting connectivity issues, and ensuring customer satisfaction in residential environments.
InternetTechnical SupportTelecommunications
Responsibilities
Perform FTTH fiber installations and some service repair calls at residential locations
Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord
Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements)
Troubleshoot basic fiber drop issues and connectivity problems
Understand and apply basic electronics, connectivity principles, and diagnostic procedures
Ability to competently climb ladders on poles and other network elements
Safely lift, carry, and maneuver equipment of 75+ pounds with or without assistance
Maintain company truck, tools, and personal safety gear per operational and safety guidelines
Work outdoors in various weather conditions, including rain, snow, heat, and ice
Operate a company vehicle safely between job sites and in accordance with company policy
Interact professionally and courteously with customers during all service calls
Explain service details, billing, and equipment features; answer related questions
Support the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues
De-escalate and resolve repeat customer concerns and service complaints
Promote Surf Internet products and services to generate upgrades or additional accounts
Monitor job schedules, receive updates, and communicate using CRM and field service software
Prepare daily work assignments by requisitioning equipment and loading the service vehicle
Provide accurate, timely updates and documentation of service tickets and job statuses
Participate in regular team meetings, training sessions, and cross-department communications
Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations
Qualification
Required
High school diploma or equivalent
Valid driver's license with an acceptable driving record
Ability to lift and maneuver objects 75+ lbs. regularly
Willingness to travel up to 100% of the time across the service region
Comfortable working at elevated heights and in adverse weather conditions
Strong self-management, problem-solving, and customer service skills
Experience with CRM software, Google Docs, and basic computer tools
Must be able to work flexible schedules, including weekends and on-call rotations
Regular, consistent, and punctual attendance is essential
Company
Surf Internet
Surf Internet provides fiber and wireless internet services to customers.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$794.6MKey Investors
Macquarie CapitalDigitalBridgeIndiana Connectivity Program
2025-02-21Private Equity· $175M
2025-02-21Debt Financing· $300M
2024-07-22Grant· $2.6M
Leadership Team
Patrick Wheeland
Chief Technology Officer
Kevin Bush
Chief Revenue Officer (CRO)
Recent News
Business Wire
2025-12-17
2025-10-31
Government Technology US
2025-08-22
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